Mobile App

A Custom Mobile App for Seamless B2B Account Management in the Dental Industry

Industry: Healthcare

30,000

Hours delivered back to the business

100

SOX compliance in Settlement process automation

Success rate of bot case completion

For functional release of OBT, RTS and OGS

Challenge

Glidewell, a prominent dental lab, sought a mobile solution to enable business customers to track orders, manage shipments, and communicate seamlessly with the company. The existing process was cumbersome, leading to delays in communication and order updates.

Solution

247Labs developed a custom mobile app tailored to Glidewell’s business customers. The app featured order tracking, account management, and real-time customer support. It allowed users to receive shipment notifications, access order details, and manage payments, all within a secure and intuitive interface.

Outcome

The mobile app reduced customer service inquiries by 25% and improved customer satisfaction by 30%. Customers could now access real-time information on their orders, streamlining the overall process and improving the user experience.