Bilingual, Chatbot
Developing an AI Chatbot Platform Supporting Asian Languages for Seamless Customer Service
Industry: Ai
30,000
+
Hours delivered back to the business
100
+
SOX compliance in Settlement process automation
95
+
Success rate of bot case completion
6
+
For functional release of OBT, RTS and OGS
Challenge
Mason Intelligence required a sophisticated AI solution to support customer service operations in multiple Asian languages, including both text and voice interfaces. The existing system struggled with language processing and lacked scalability for complex queries.
Solution
247Labs developed a multilingual AI-powered chatbot that uses advanced natural language processing (NLP) for accurate handling of both text and voice interactions. The chatbot continuously learns through machine learning, improving its ability to understand and respond to complex queries across various Asian languages.
Outcome
Mason Intelligence saw a 40% improvement in customer service response times and a 35% reduction in operational costs. The chatbot enhanced user satisfaction and reduced the workload for support teams, contributing to a more efficient service operation.
Contact us
Let’s build something
great together.
We’re happy to answer any questions you may have and help you determine which of our services best fits your needs.
Call us at 1-877-247-7421 or email [email protected]
Your Benefits:
- Client Oriented
- Independent
- Competent
- Result-driven
- Problem-solving
- Transparent
What happens next?​
1
We schedule a call at your convenienceÂ
2
We do a discovery and consulting meetingÂ
3
We prepare a proposalÂ
Schedule a Free Consultation
