Refund Policy

Refund Policy

for 247Labs

OVERVIEW

247Labs.com is a custom software development services and consulting company that provides high-quality technical solutions to our clients. Our business model is built on delivering services upfront with a structured billing and review process that ensures client satisfaction while protecting our business interests.

This refund policy clearly outlines the terms and conditions under which 247Labs.com operates, specifically regarding our no-refund policy for services rendered. By engaging our services, clients acknowledge and agree to these terms, which are designed to provide clarity, prevent disputes, and establish a fair framework for both parties.

Our policy is structured around a transparent service delivery model that includes regular worklog submissions, client review periods, and formal acceptance procedures. This approach ensures that clients have multiple opportunities to review, evaluate, and provide feedback on the work performed before final payment and acceptance.

SECTION 1 – NO REFUND POLICY STATEMENT

247Labs.com operates under a strict no-refund policy for all services rendered. Once payment has been made for services, no refunds will be issued under any circumstances, except as specifically outlined in the “Exceptions and Special Circumstances” section of this policy.

This no-refund policy applies to all services provided by 247Labs.com, including but not limited to:

  • Custom software development
  • Consulting services
  • Technical advisory services
  • Code reviews and audits
  • System architecture design
  • Project management services
  • Training and educational services
  • Maintenance and support services

Our no-refund policy is legally enforceable and complies with applicable state and federal laws. In accordance with various state regulations, this policy is conspicuously displayed and made available to all clients before any services are rendered or payments are made. Clients are required to acknowledge and agree to this policy as part of our service agreement.

The policy is based on the nature of our services, which are: – Customized and tailored to each client’s specific needs – Delivered through intellectual property and expertise – Non-returnable once provided and accepted – Time-sensitive and resource-intensive

Service Characteristics Justifying No-Refund Policy

Custom software development and consulting services differ fundamentally from physical products in several key ways that justify our no-refund policy:

Intellectual Property Delivery: Our services result in the delivery of intellectual property, including custom code, technical documentation, strategic recommendations, and proprietary methodologies. Once this intellectual property is delivered and accepted, it cannot be “returned” in the traditional sense.

Time and Resource Investment: Each project requires significant upfront investment in terms of human resources, research, planning, and execution. Our team dedicates specialized expertise and time that cannot be recovered once services are rendered.

Customization and Personalization: All services are specifically tailored to each client’s unique requirements, making them non-transferable to other clients or projects. The work performed has value only to the specific client for whom it was created.

Ongoing Value Creation: Unlike physical products that may depreciate over time, the software solutions and consulting advice we provide continue to deliver value to clients long after the initial service delivery.

SECTION 2 – SERVICE DELIVERY AND REVIEW PROCESS

247Labs.com operates on a transparent and structured service delivery model designed to ensure client satisfaction while maintaining clear boundaries for payment and acceptance. Our process is built around regular communication, detailed documentation, and formal review periods that provide clients with multiple opportunities to evaluate our work before final acceptance.

Bi-Weekly Worklog Submission

Every two weeks throughout the duration of any project or ongoing service engagement, 247Labs.com provides clients with detailed worklogs that include:

Comprehensive Work Documentation: – Detailed descriptions of all tasks completed during the two-week period – Time spent on each task or project component – Specific deliverables produced or milestones achieved – Technical decisions made and rationale behind them – Any challenges encountered and how they were resolved – Progress updates on overall project timeline and objectives

Billing Information: – Itemized breakdown of billable hours – Hourly rates applied to different types of work – Total amount due for the two-week period – Cumulative project costs to date – Any additional expenses or third-party costs incurred

Supporting Documentation: – Screenshots or visual evidence of work completed – Code snippets or technical artifacts produced – Meeting notes and communication summaries – Links to project repositories, staging environments, or deliverables – Any relevant third-party documentation or resources utilized

Invoice Generation and Submission

Concurrent with each worklog submission, 247Labs.com generates and submits an invoice for the services rendered during the two-week period. This invoice includes:

  • Reference to the corresponding worklog document
  • Detailed breakdown of charges
  • Payment terms and due dates
  • Instructions for payment processing
  • Contact information for billing inquiries

The invoice represents a formal request for payment based on the work documented in the accompanying worklog. Clients are expected to review both documents together to understand the full scope of work performed and the associated charges.

Professional Service Standards

All worklogs and invoices are prepared according to professional industry standards and include sufficient detail to allow clients to:

  • Understand exactly what work was performed
  • Verify that the work aligns with project objectives and agreements
  • Assess the quality and appropriateness of the work completed
  • Make informed decisions about project continuation or modifications
  • Maintain their own records for accounting and project management purposes

The worklog serves not only as a billing document but also as a comprehensive project record that demonstrates our commitment to transparency and accountability in service delivery.

SECTION 3 – CLIENT REVIEW PERIOD AND DISPUTE RESOLUTION

247Labs.com provides clients with a structured review period following each worklog and invoice submission. This review period is designed to ensure client satisfaction and provide an opportunity for dispute resolution before final payment and acceptance of services.

Seven-Day Review Period

Upon receipt of each bi-weekly worklog and corresponding invoice, clients have exactly seven (7) calendar days to review the submitted materials and raise any concerns, disputes, or issues. This review period begins from the date of worklog and invoice delivery, which is documented through email timestamps or other verifiable delivery methods.

During this seven-day period, clients are expected to:

Thoroughly Review All Submitted Materials: – Examine the worklog for accuracy and completeness – Verify that documented work aligns with project objectives – Assess the quality of deliverables and work performed – Review billing calculations and time allocations – Check for any discrepancies or concerns

Communicate Any Issues Promptly: – Submit written notice of any disputes or concerns – Provide specific details about questioned items or work – Request clarification on any unclear aspects of the worklog – Propose resolutions or modifications if applicable

Make Informed Decisions: – Determine whether to accept the work as satisfactory – Identify any work that should be removed from billing – Request additional documentation or evidence if needed – Decide on project continuation or modifications

Dispute Resolution Process

If a client identifies issues with the submitted worklog or has concerns about the work performed, they must follow our formal dispute resolution process:

Step 1: Written Notice of Dispute Clients must submit a written notice of dispute within the seven-day review period. This notice must include: – Specific identification of disputed items or work – Detailed explanation of the nature of the dispute – Supporting evidence or documentation for the dispute – Proposed resolution or requested action – Contact information for follow-up communication

Step 2: 247Labs Review and Response Upon receipt of a dispute notice, 247Labs.com will: – Acknowledge receipt of the dispute within 24 hours – Conduct an internal review of the disputed items – Gather relevant documentation and evidence – Prepare a detailed response addressing each concern – Provide a response within 72 hours of dispute receipt

Step 3: Collaborative Resolution 247Labs.com is committed to working collaboratively with clients to resolve disputes fairly and promptly. Our approach includes: – Open dialogue and communication about concerns – Willingness to provide additional documentation or clarification – Consideration of legitimate requests for work removal from billing – Adjustment of charges when appropriate and justified – Documentation of any agreed-upon resolutions

Step 4: Final Resolution Following the collaborative resolution process, 247Labs.com will: – Provide a revised worklog and invoice if changes are agreed upon – Document the resolution for future reference – Proceed with the standard payment and acceptance process – Maintain records of the dispute and resolution

Consequences of Non-Response

If a client fails to respond or raise any disputes within the seven-day review period, it will be conclusively presumed that: – The client has thoroughly reviewed all submitted materials – The work documented in the worklog is accepted as satisfactory – The billing and charges are accepted as accurate and appropriate – The client has no objections to the work performed or charges assessed – The invoice becomes due and payable according to standard payment terms

This presumption is legally binding and serves to protect both parties by establishing clear deadlines and expectations for the review process.

Documentation and Record Keeping

All aspects of the review and dispute resolution process are thoroughly documented, including: – Delivery confirmations for worklogs and invoices – Client responses or lack thereof during review periods – Dispute notices and supporting documentation – 247Labs responses and resolution efforts – Final resolutions and any modifications made – Payment confirmations and acceptance records

This documentation serves as legal evidence of the review process and helps prevent future disputes or misunderstandings.

SECTION 4 – PAYMENT TERMS AND ACCEPTANCE

The payment and acceptance process at 247Labs.com is designed to provide clear finality to service transactions while ensuring clients have adequate opportunity to review and approve work before it becomes non-refundable.

Payment Due Process

Following the completion of the seven-day review period, and assuming no disputes have been raised or all disputes have been resolved, the invoice becomes due and payable according to the following terms:

Payment Timeline: – Invoices become due immediately upon expiration of the seven-day review period – Payment must be received within thirty (30) days of the invoice due date – Late payment fees may apply for payments received after the due date – All payments must be made in U.S. dollars through approved payment methods

Accepted Payment Methods: – Credit card payments (Visa, MasterCard, American Express, Discover) – ACH bank transfers – Wire transfers for large amounts – Business checks (subject to clearance requirements) – Other payment methods as mutually agreed upon

Payment of an invoice has significant legal consequences that clients must understand:

Final Acceptance of Services: Once payment is made, the client is deemed to have: – Fully accepted all work documented in the corresponding worklog – Acknowledged that the services were performed satisfactorily – Waived any right to dispute the quality, quantity, or appropriateness of the work – Agreed that the charges are fair, accurate, and justified – Confirmed that all deliverables meet contractual requirements

Non-Refundable Status: Payment immediately renders the services non-refundable. This means: – No refunds will be issued for any reason after payment is made – The client cannot request removal of work from billing after payment – Quality disputes cannot be raised after payment acceptance – The work becomes the client’s property with full acceptance of its condition

Legal Finality: Payment creates legal finality that protects both parties: – The service transaction is considered complete and closed – No further modifications to billing or work scope are permitted – The client’s payment obligation is fully satisfied – 247Labs.com’s service obligation is fully discharged

Acceptance Documentation

247Labs.com maintains comprehensive documentation of the acceptance process:

Payment Records: – Date and time of payment receipt – Payment method and transaction details – Amount paid and invoice reference – Any payment processing fees or adjustments

Acceptance Confirmation: – Formal acknowledgment of service acceptance – Reference to corresponding worklog and deliverables – Confirmation of client satisfaction with work performed – Documentation of any special terms or conditions

Legal Protection: – Evidence of client’s opportunity to review work before payment – Documentation of the seven-day review period compliance – Records of any disputes raised and resolved – Proof of voluntary payment without coercion

Client Acknowledgment Requirements

Before making payment, clients are required to acknowledge that they understand:

  • Payment constitutes final acceptance of all work performed
  • No refunds will be available after payment is made
  • The seven-day review period was their opportunity to raise concerns
  • They have had adequate time and information to make an informed decision
  • Payment is voluntary and represents satisfaction with services received

This acknowledgment may be obtained through: – Electronic acceptance during online payment processing – Written confirmation accompanying check payments – Email confirmation of understanding before payment – Signed acceptance forms for large or complex projects

Protection Against Coercion

247Labs.com ensures that all payments are made voluntarily and without coercion:

  • Clients are never pressured to make payments before the review period expires
  • Additional time may be granted for complex projects requiring extended review
  • Clients are encouraged to ask questions and seek clarification before paying
  • No services are withheld or threatened to compel payment
  • All payment decisions are left entirely to the client’s discretion

This approach protects both parties and ensures that payment truly represents client acceptance and satisfaction with services rendered.

SECTION 5 – LEGAL PROTECTIONS AND CHARGEBACK PREVENTION

247Labs.com has implemented comprehensive legal protections to prevent unauthorized chargebacks and payment disputes. These protections are designed to ensure that clients who have accepted services through payment cannot later dispute those charges through credit card companies or other financial institutions.

Chargeback Prevention Framework

Our chargeback prevention strategy is built on multiple layers of protection that demonstrate the legitimacy of all charges and the client’s voluntary acceptance of services:

Comprehensive Documentation: – Detailed worklogs documenting all work performed – Time-stamped delivery confirmations for all communications – Records of client review periods and responses (or lack thereof) – Payment confirmations and acceptance documentation – Email trails and communication records – Project deliverables and work products

Clear Service Agreements: – Written contracts outlining service terms and conditions – Explicit acknowledgment of no-refund policy – Detailed scope of work and deliverable specifications – Payment terms and acceptance procedures – Dispute resolution processes and deadlines

Voluntary Payment Evidence: – Documentation of seven-day review period compliance – Records showing client had opportunity to dispute before payment – Evidence of voluntary payment without coercion – Acknowledgment of service acceptance through payment

Anti-Chargeback Contractual Provisions

All clients engaging 247Labs.com services agree to the following anti-chargeback provisions:

Waiver of Chargeback Rights: By making payment for services, clients explicitly waive their right to initiate chargebacks, payment disputes, or credit card reversals for any reason, including but not limited to: – Dissatisfaction with service quality after acceptance – Changes of mind regarding project direction – Disputes over work scope or deliverables – Technical issues with delivered solutions – Communication misunderstandings – Timeline or deadline concerns

Agreement to Resolve Disputes Internally: Clients agree that any disputes regarding services must be resolved through 247Labs.com’s internal dispute resolution process during the seven-day review period. Clients acknowledge that: – The review period is their exclusive opportunity to raise concerns – Payment constitutes final acceptance and waiver of all disputes – No external dispute mechanisms will be pursued after payment – Credit card chargebacks are inappropriate for accepted services

Acknowledgment of Service Nature: Clients acknowledge that custom software development and consulting services are: – Intangible services that cannot be “returned” like physical products – Customized specifically for their needs and non-transferable – Delivered through intellectual property and expertise – Subject to professional judgment and industry standards – Appropriately priced for the value and expertise provided

247Labs.com takes the following measures to ensure the legal enforceability of our anti-chargeback provisions:

Conspicuous Disclosure: – All anti-chargeback provisions are clearly disclosed before service engagement – Clients must explicitly acknowledge and agree to these terms – The no-refund policy is prominently displayed on our website – Payment pages include clear warnings about the finality of payment

Voluntary Agreement: – Clients are never coerced or pressured into accepting anti-chargeback terms – Adequate time is provided for review and consideration of all terms – Clients may seek legal advice before agreeing to service terms – Alternative service providers are available if terms are unacceptable

Reasonable Business Practices: – Our policies are based on legitimate business needs and industry standards – The seven-day review period provides reasonable opportunity for dispute resolution – Our dispute resolution process is fair and responsive to client concerns – Services are delivered according to professional standards and contractual agreements

Chargeback Response Procedures

In the event that a client initiates a chargeback despite these contractual provisions, 247Labs.com will:

Immediate Response: – Contest the chargeback through proper merchant channels – Provide comprehensive documentation supporting the legitimacy of charges – Submit evidence of service delivery and client acceptance – Demonstrate compliance with all contractual and legal requirements

Evidence Compilation: – Worklog documentation showing services performed – Communication records demonstrating client engagement and satisfaction – Payment records showing voluntary acceptance of charges – Contractual agreements including anti-chargeback provisions – Delivery confirmations and acceptance documentation

Legal Action: – Pursue collection of disputed amounts through legal channels – Seek damages for wrongful chargeback initiation – Enforce contractual anti-chargeback provisions through litigation – Recover attorney fees and costs as permitted by contract and law

Consumer Protection Compliance

While maintaining strong anti-chargeback provisions, 247Labs.com remains compliant with consumer protection laws:

Legitimate Chargeback Rights: We acknowledge that clients retain the right to dispute charges for: – Fraudulent or unauthorized transactions – Services that were never delivered or attempted – Charges that exceed agreed-upon amounts without authorization – Billing errors or duplicate charges

Fair Business Practices: – All services are delivered as promised and contracted – Billing is accurate and reflects work actually performed – Clients receive full value for payments made – Dispute resolution processes are fair and accessible

Legal Compliance: – All contractual provisions comply with applicable state and federal laws – Consumer rights are respected within the bounds of legitimate business practices – Anti-chargeback provisions are reasonable and enforceable – Business practices meet industry standards and legal requirements

Credit Card Company Relations

247Labs.com maintains positive relationships with credit card companies and payment processors by:

  • Providing clear and comprehensive chargeback responses
  • Maintaining low chargeback ratios through fair business practices
  • Documenting all transactions thoroughly and professionally
  • Resolving legitimate disputes promptly and fairly
  • Educating clients about appropriate use of chargeback mechanisms

This approach protects our ability to accept credit card payments while ensuring that chargebacks are used only for their intended purpose of protecting consumers from fraud and merchant misconduct.

SECTION 6 – EXCEPTIONS AND SPECIAL CIRCUMSTANCES

While 247Labs.com maintains a strict no-refund policy, we recognize that certain exceptional circumstances may warrant special consideration. These exceptions are limited, clearly defined, and subject to strict verification requirements.

Limited Refund Exceptions

Refunds may be considered only in the following exceptional circumstances:

Fraudulent or Unauthorized Charges: – Charges made without client authorization or knowledge – Identity theft or account compromise situations – Billing errors resulting in duplicate or incorrect charges – Technical errors in payment processing systems

Non-Delivery of Contracted Services: – Complete failure to deliver any services as contracted – Abandonment of project by 247Labs.com without cause – Breach of contract by 247Labs.com resulting in non-performance

Fundamental Breach of Service Agreement: – Delivery of services that materially differ from contracted specifications – Violation of confidentiality or non-disclosure agreements – Failure to meet explicitly guaranteed service levels or outcomes

Exception Verification Requirements

All exception claims must meet strict verification requirements:

Documentation Requirements: – Written notice of exception claim within 30 days of discovery – Comprehensive evidence supporting the exception claim – Third-party verification where applicable – Legal documentation for fraud or unauthorized charge claims

Investigation Process: – 247Labs.com will conduct a thorough investigation of all exception claims – Independent verification may be required for certain types of claims – Legal counsel may be consulted for complex exception determinations – Final decisions on exceptions rest solely with 247Labs.com management

Refund Processing: – Approved refunds will be processed within 30 days of approval – Refunds will be issued through the original payment method when possible – Partial refunds may be issued based on the extent of non-performance – All refund decisions are final and not subject to appeal

SECTION 7 – CLIENT RESPONSIBILITIES

Clients engaging 247Labs.com services have specific responsibilities that are essential to the proper functioning of our service delivery and billing model.

Review and Communication Responsibilities

Timely Review of Worklogs: – Clients must review all submitted worklogs within the seven-day review period – Failure to review does not extend the review period or create additional rights – Clients are responsible for understanding all work documented in worklogs – Questions or clarifications must be requested during the review period

Clear Communication: – Clients must communicate concerns, disputes, or issues in writing – All communication must be specific, detailed, and factual – Clients must provide reasonable cooperation in dispute resolution efforts – Response to 247Labs.com inquiries must be timely and complete

Project Participation: – Clients must provide necessary access, information, and resources for project completion – Timely feedback and approvals must be provided when requested – Changes to project scope must be communicated and agreed upon in writing – Clients must maintain appropriate technical infrastructure for service delivery

Payment Responsibilities

Timely Payment: – Invoices must be paid within specified timeframes – Clients are responsible for ensuring payment methods remain valid and current – Payment processing fees are the responsibility of the client – Late payment fees may apply for overdue invoices

Payment Method Maintenance: – Credit card information must be kept current and valid – Clients must notify 247Labs.com of any changes to payment methods – Sufficient funds must be maintained for automatic payment processing – Payment disputes must be resolved directly with 247Labs.com, not through financial institutions

Contract Compliance: – Clients must comply with all terms and conditions of service agreements – Confidentiality and non-disclosure obligations must be maintained – Intellectual property rights must be respected and protected – Anti-chargeback provisions must be honored

Good Faith Participation: – Clients must participate in the service relationship in good faith – Unreasonable demands or expectations are not permitted – Professional conduct is expected in all interactions – Dispute resolution processes must be followed in good faith

SECTION 8 – CONTACT INFORMATION

For all matters related to this refund policy, billing disputes, or service concerns, clients should contact 247Labs.com through the following channels:

Primary Contact Methods

Email Communications: – General inquiries: [email protected] – Billing disputes: [email protected] – Technical support: [email protected] – Legal matters: [email protected]

Mailing Address: 247Labs.com
170 University Ave
Toronto, ON M5H 3B3
Canada

Phone Contact: – Main line: +1 (877) 247-7421 

Response Timeframes

Standard Response Times: – Email inquiries: 24-48 hours during business days – Billing disputes: 24 hours for acknowledgment, 72 hours for resolution – Technical support: 4-8 hours during business hours – Legal matters: 48-72 hours for initial response

Business Hours: – Monday through Friday: 9:00 AM to 6:00 PM EST – Weekend and holiday support: Emergency matters only – Extended hours available for critical project support

Documentation Requirements

All communications regarding refund policy matters should include: – Client name and contact information – Project or service reference numbers – Specific details of the inquiry or dispute – Relevant dates and transaction information – Supporting documentation or evidence

SECTION 9 – LEGAL COMPLIANCE

This refund policy has been developed to comply with all applicable federal, state, and local laws governing business practices, consumer protection, and commercial transactions.

Regulatory Compliance

State Law Compliance: – Policy meets disclosure requirements for all states where services are provided – No-refund provisions comply with state consumer protection laws – Dispute resolution procedures meet state commercial law requirements – Contractual provisions are enforceable under applicable state laws

Federal Law Compliance: – Policy complies with Federal Trade Commission guidelines – Consumer protection requirements are met and exceeded – Electronic commerce regulations are followed for online transactions – Privacy and data protection laws are observed in all client interactions

Professional Legal Advice: – This policy does not constitute legal advice to clients – Clients are encouraged to seek independent legal counsel if needed – Legal interpretations may vary based on specific circumstances – 247Labs.com makes no warranties regarding legal outcomes

Policy Modifications: – This policy may be updated or modified at any time – Clients will be notified of material changes to policy terms – Continued use of services constitutes acceptance of policy modifications – Previous versions of the policy remain available upon request

Jurisdiction and Governing Law: – This policy is governed by the laws of [Insert State] – Any legal disputes will be resolved in [Insert County/State] courts – Clients consent to jurisdiction and venue for legal proceedings – Alternative dispute resolution may be required before litigation

Severability and Enforceability

If any provision of this refund policy is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. 247Labs.com reserves the right to modify unenforceable provisions to the minimum extent necessary to make them enforceable while preserving their intended effect.