Case Study
Client
Glidewell
Industry
Services Provided
Tech Stack
Overview
Glidewell is a prominent dental lab serving business customers — dental practices that depend on timely orders, shipments, and account information to keep their own patients moving.
Glidewell wanted to give those B2B customers a modern, mobile-first way to work with the company: track orders, manage shipments, handle payments, and reach support without picking up the phone. 247 Labs designed and built the custom mobile app that made it happen, shipped to both the App Store and Google Play.
The Challenge
The existing process for business customers was cumbersome. Getting an order update or shipment status meant back-and-forth communication that introduced delays on both sides — customers waited on answers, and Glidewell’s service team fielded inquiries that a self-serve tool could have resolved instantly.
Glidewell needed a mobile solution that let business customers track orders, manage shipments, and communicate seamlessly with the company — one secure, intuitive app that would replace the slow, manual loop.
The Solution
247 Labs developed a custom mobile app tailored specifically to Glidewell’s business customers. The app brings order tracking, account management, and real-time customer support into a single secure, intuitive interface.
Customers receive shipment notifications as they happen, access full order details on demand, and manage payments directly in the app. Built with React Native on a Laravel back end, the app launched on both iOS and Android, meeting Glidewell’s customers on whichever device they use.
Areas of Impact
Live today on both the App Store and Google Play, the app turned a cumbersome communication loop into a self-serve channel that scales — reshaping the day-to-day relationship between Glidewell and its business customers:
Results
reduction in customer service inquiries
In-app order tracking and notifications replaced manual status requests.
improvement in customer satisfaction
Real-time order visibility and streamlined account management.
core customer tasks unified in one mobile app
The app combines order tracking, shipment management, payments, and support in one secure interface.
247 Labs delivered a web platform that not only looked exceptional but performed exactly the way our data models required. They took the time to understand the analytical demands behind the front end and built something that genuinely supports how we work.
Malak Ahmad — Data Analyst, Deloitte
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Read case study →247 Labs builds custom mobile apps that turn slow, manual customer processes into self-serve experiences — reducing support load while improving satisfaction. Let's scope yours.
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