Case Study
Overview
Edge Benefits provides flexible benefits plans built for the small-business market — a segment where advisors, sales teams, and employees all need to interact with the same products in different ways.
To keep serving that market as it grew, Edge Benefits needed a digital platform as flexible as the plans themselves: configurable by the back office, usable by advisors in the field, bilingual for its customer base, and scalable enough to grow with the company. 247 Labs was engaged to build it.
The Challenge
The existing system simply couldn’t keep pace with the business. It was inadequate for handling multiple user types, managing policy configurations, or supporting the varied business rules that flexible benefits demand.
Edge Benefits needed a single solution that could streamline benefits management for advisors, sales teams, and employees at once — while giving back-office staff real control over products and rules, and providing headroom to scale as the company grew. Anything less would just recreate the bottleneck.
The Solution
247 Labs developed a fully configurable, web-based platform. Back-office users manage insurance products and business rules efficiently, and administrators can update products and policies in real time — no developer intervention required.
For the field, the system supports quotations and enrollments handled directly by advisors and sales teams, with full bilingual functionality serving both language communities. The entire platform was built mobile-responsive, so every user type can work on the go.
Areas of Impact
The new platform drastically reduced administrative overhead and simplified complex benefit structures, improving efficiency across the board — and it changed how every group in the benefits chain works:
Results
languages across core workflows
Quotations, enrollments, and administration all run with full bilingual functionality.
user groups unified on one platform
Advisors, sales teams, employees, and back-office administrators now work in the same system.
developer handoffs for routine updates
Administrators update products, policies, and business rules in real time without developer involvement.
247 Labs delivered a web platform that not only looked exceptional but performed exactly the way our data models required. They took the time to understand the analytical demands behind the front end and built something that genuinely supports how we work.
Malak Ahmad — Data Analyst, Deloitte
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