HUB International, one of the world’s largest insurance brokerages, was managing its insurance vendors’ portal credentials with Excel spreadsheets and an Outlook inbox — a workflow that consumed hours of manual effort. 247 Labs worked directly inside HUB’s repositories and servers, collaborating with their development team to complete a user management system for current and future brokers. The new system replaced the Excel-and-Outlook workflow entirely, cutting project management time by 30% and lifting collaboration efficiency by 40%.

HUB International managed portal credentials for its insurance vendors through a combination of Excel spreadsheets and an Outlook inbox. Maintaining the spreadsheet demanded a large amount of ongoing effort, and locating user information buried in Outlook took significant time on every request. As the broker network grew, the manual workflow grew with it — every credential added, modified, or searched meant more overhead. HUB had started building an internal tool to fix this, but the partially built system needed a development partner to carry it to completion inside their existing infrastructure.

Rather than starting from scratch, 247 Labs built on top of HUB International’s partially built internal tool — working directly from their repositories and on their servers. We embedded with HUB’s own development team and implemented a simple, user-friendly user management system serving their current and future brokers, fully replacing the Excel-and-Outlook workflow. The engagement model mattered as much as the code: by operating inside HUB’s environment, standards, and Sitecore-based stack, we delivered a system their team could own, maintain, and extend long after the project wrapped.

Replacing a manual credential workflow with purpose-built software paid off across HUB’s operations. The client called the solution transformative: “247Labs helped us achieve new levels of productivity.”