DYOM is a mortgage company whose business runs on speed and trust: the faster a client moves from first contact to pre-approval, the more likely that client is to sign — and to stay.

But DYOM’s approval workflow was still largely manual, and every handoff added friction. The company engaged 247 Labs to digitize the pre-approval process end to end, giving brokers and clients a single, transparent platform for moving mortgage applications forward.

DYOM needed a digital platform to streamline pre-approvals and improve client sign-ups. The existing manual process was slow and prone to errors — documents were handled by hand, status updates depended on someone remembering to send them, and small mistakes compounded into delays in mortgage approvals.

For clients, that meant uncertainty at one of the most stressful financial moments of their lives. For DYOM, it meant lost sign-ups: prospects who started an application but drifted away before it closed.

247 Labs developed a digital mortgage approval system that automates pre-approvals and tracks client applications in real time. Mortgage brokers and clients work from the same user-friendly interface, so everyone can see exactly where an application stands at any moment.

The system integrates with DYOM’s existing financial tools, feeding real-time updates on the approval process directly into the platform. What used to be a chain of manual steps and follow-up calls became a single automated workflow with full transparency built in.

Automating the pre-approval pipeline improved outcomes for brokers, clients, and the business itself — DYOM now competes on the experience that matters most in the mortgage business: getting clients a confident answer, fast.