For an international student in Canada, health insurance is confusing enough without fighting the software. GuardMe’s students were doing exactly that — managing their coverage through a portal that only really worked at a desk.

247 Labs partnered with GuardMe to build the GuardMe Mobile App: an all-in-one companion for iOS and Android where students submit claims, check their policies, find nearby medical providers, and reach Customer Care — anytime, anywhere, from the device they actually live on.

GuardMe needed to transform a non-responsive, user-unfriendly student portal into a mobile-friendly solution. The existing experience assumed a computer — but its users are students, and students manage their lives on their phones.

They needed an intuitive way to reach their insurance information without being tied to a desktop: checking what a policy covers, submitting a claim after a clinic visit, or finding a nearby provider in an unfamiliar city. The new experience had to make each of those moments simple, in a domain — insurance — where simplicity is rare.

The GuardMe Mobile App puts the entire insurance relationship in a student’s pocket. A user-friendly interface makes claim submissions easy, policy checks instant, and finding nearby medical providers straightforward — all from a smartphone or tablet.

Support is built in, not bolted on: students connect with Customer Care effortlessly via live chat, email, or phone directly from the app. Delivered natively for both iOS and Android, the app replaces the desk-bound portal with an experience designed around how students manage their lives.